First of all , thank all of you for your interest in Apexto and your support . In order to avoid unnecessary misunderstandings for the purchase of miners , please read all the policies below before placing the orders. Thank you very much for your understanding .
1 – Regarding the specific dynamic of the miners market, there is a possibility that the miner’s price has changed when we receive your payment and we might need to refund your order.
We use a batch process for all the miners orders , and that we have each batch at quite limited quantities .The price of different batches of miners is different even though it’s the same model of miner . They are selling pretty fast. Regarding the highly variable and demanded market , the price could be different every day for in stock miners . So there is a possibility that the miner’s price has gone up when we receive your payment and we need to refund you for the order .
2 – The Inventory miner delivery date will be 3-7 working days.
Once we confirm your order , we will test the miner in our technical center to make sure the miner is running well before shipping to you . Then we will deliver the miner to our forwarder for the delivery . We will update the tracking number on our website and you will receive an email for the details . This process takes about 3-7 working days .
3 – About the preorder miners.
The actual delivery date for the preorder miners depends on the factory even though we put the estimated delivery month of the preorder batch . There might be a possibility for a delay for the launch of the miner and a delay for the delivery date from the factory. Also there is a possibility that the factory fails to produce the miner by their side and in this case we might need to refund you for your order .
Please note that the platform only allows payments via Coinbase. If your preferred payment method is Offline Payment or Wire Transfer, please get in contact with Apexto team via email or online chat so we can assist you further with the order placement.
Way 1: Coinbase Commerce (Cryptos). Place an order directly on the website and pay for the cryptocurrency(Currencies accepted BTC, LTC, ETH, BCH, USDC).
Way 3: Bank transfer
Bank specific information is as follows.
The Bank of East Asia, Limited
10 Des Voeux Road, Central , Hong Kong
APEXTO TECHNOLOGY COMPANY LIMITED
Please read all terms of shipment and payment before placing your order.
Apexto has two warehouses, Shenzhen warehouse and Hong Kong warehouse. Our orders will be shipped from one of these two warehouses.
Free shipping on most products
Some products do not include postage, such as miner parts, immersion cooling products and mobile mining. Please contact the website customer service to calculate the postage before placing an order.
Some remote areas need to make up the difference in freight due to transportation difficulties, such as Russian, Belarus, Ukraine, Argentina, Chile, Libya, South Africa, Brazil, Australia, Kuwait, Peru, Bosnia, Herzegovina, Africa and other remote countries. Please contact the website customer service to confirm the price difference before placing an order.
1 – Packaging details: carton packing / per unit
2 – Worldwide delivery(Customer Request Acceptable): UPS, DHL, FedEx, EMS, TNT and Special Express Line (double-clear tax lines and door-to-door service for countries such as Thailand and Russia)
3 – Port: Shenzhen / Hong Kong
4 – Lead time: in 7 days after payment
Note: If you have any questions about the logistics information, please contact us immediately. We will track your shipment and get back to you as soon as possible.
Estimated Delivery Time
3~7 business days
All items are non-refundable and orders not cancelable. (Except in the increase in mining machine prices due to the fluctuation of prices or in the case of out of stock)
We offer no warranty for pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. We do not warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. The product is sold “as is”.
To the extent permitted by applicable law, this warranty does not apply to:
normal wear and tear;
damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation;
damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping, or abnormal working conditions;
damage or loss of the product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes;
damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
alterations by persons other than us, associated partners or authorized service facilities;
products, on which the original software has been replaced or modified by persons other than us, associated partners or authorized service facilities;
damage or loss of data due to interoperability with current and/or future versions of operating system, software and/or hardware;
damage or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation;
failure of the product caused by usage of the products not supplied by us;
hash boards or chips are burnt.
During the warranty period, we will undertake to repair, or based on our sole discretion, to replace a defective product by an identical or similar (e.g. newer) version of the product, unless the defect was the result of Warranty limitations.
The costs incurred in connection with the return of the product, part, or component to our service processing facility shall be carried by the product owner. If the product, part, or component is returned uninsured, you assume all risks of loss or damage during shipment.
Warranty Period for GTX Graphic Card series
A three-month warranty is provided for all products under GTX Graphic Card series when used for mining.
A three-year warranty is provided for all products under GTX Graphic Card series when used for gaming.
Warranty Period for all Miners
The warranty period for brand new machines is 6 months
No warranty period for used machines
Antminer S19 series machine warranty period is 1 year
1 — Transportation costs and all other costs (if any) pertaining to the return of a product shall be under the sole responsibility of the purchaser.
2 — The period of repair shall depend on the type of problems encountered.