Help Center

Aftersales Service

-Refund Policy

All miners are non-refundable and orders are not cancelable. (Except in the increase in mining machine prices due to the fluctuation of prices or in the case of out-of-stock). If you have software problems with your machine, you can contact our online customer service for help. If you have hardware problems with your machine, please contact us to send your machine to our center for repair.

-Maintenance Service

Warranty Service

Apexto is the official distributor of leading cryptocurrency mining equipment manufacturers such as Bitmain, IceRiver, Whatsminer, iBelink, Avalon and so on. The Apexto Service Center is staffed by experienced experts who are familiar with all models of ASIC miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair. It is important to note that the warranty does not cover damage to the equipment due to misuse, failure to follow operating instructions, or physical damage due to improper operation.

Note:
1. Transportation costs and all other costs (if any) about the return of a product shall be under the sole responsibility of the purchaser.

2. The period of repair shall depend on the type of problems encountered.

To check the warranty period, you can go to the warranty inquiry section of the website of ASIC miner manufacturers such as Bitmain and WhatsMiner and enter the serial number (SN).

-FAQ

1. Warranty

Calculation method:

Free after-sales service and warranty service are provided within 180 days from the date of shipment. If the out-of-warranty miner needs to be returned to the factory, all logistics, customs clearance, and maintenance costs will be borne by the customer.

2. How to check Warranty

Bitmain: https://support.bitmain.com/hc/en-us

WhatsMiner: https://www.whatsminer.com/src/views/support.html?lang=en-US

Jasminer: https: //www.jasminer.com/#/support/searchsn

Canaan Avalon: https://www.canaan.io/supports/

Other brands:

Send an email to [email protected] for inquiries

3. Return Factory Fee

When returning the product to our company/manufacturer, the customer is responsible for the shipping cost, and the customs clearance fees.

4. Forbidden Operations

① If the warranty label or serial number (SN) of the product is torn or removed, or the product is damaged due to unauthorized disassembly within the warranty period, the warranty will be void.

② Confirm the machine usage instructions and operating specifications. For details, refer to the machine instruction manual and relevant sales/after-sales personnel. If the machine is damaged due to misoperation by the customer (such as connecting to the wrong voltage), the warranty will be void.

③ Any modifications made by the customer within the warranty period, such as adding cooling systems, modifying fans, heat sinks, or altering power cables, the warranty will be void.

④ If you change the SN code of the machine shell without permission, the warranty will be void once discovered.

5. Precautions

① If you find the miner is damaged, or scratched, or the warranty label has fallen off/damaged, you must notify our office immediately (within 24 hours) for clarification, otherwise, the warranty will be invalid.