Help Center

Shipping and Delivery

-Shipping Time and Rules

Shipment times for each product vary depending on availability.

For miners

1. The inventory miner will ship within 3 business days, in case of bulk orders we may take a extra day or two to ship the product via (DHL Express/ UPS/ FedEx/ TNT).

2. The delivery date for pre-order miners depends on the factory’s schedule. The estimated delivery time will be indicated on the order page, but delays may occur. If the factory delays production, the delivery of your Apexto miner will also be delayed. If the factory cannot produce the miner on time, we will process a refund.

For Liquid Cooling Equipment

Liquid cooling types of equipment are mostly DDP air and sea freight, we have warehouses in the USA, Europe, and other places, we will ask our customers for the nearest receiving airports and ports before shipment so that we can transfer the goods to you from the nearest place to our customers.

SHIPPING COMPANY ESTIMATED DELIVERY TIME PROCESSING TIME
DHL 3-7 days 3~7 business days
UPS 4-8 days
FedEx 3-7 days
TNT 3-8 days

Note: If you have any questions about the logistics information, please contact us immediately. We will track your shipment and get back to you as soon as possible.

Delivery and Shipping Fee

Shipping Services

1. Apexto offers ideal shipping methods for any requirement. We provide worldwide delivery (Customer &equest Acceptable): UPS, DHL, FedEx, EMS, TNT, and Special Express lines (double-clear tax lines and door-to-door service for countries such as Thailand and Russia). In addition, you can also pick up your order yourself at our warehouses if you prefer.

2. Apexto has three warehouses: Shenzhen warehouse, Hong Kong warehouse, and Moscow Warehouse. Our orders will be shipped from one of these three warehouses based on customers’ requirements.

3. For most areas, the liquid cooling equipment will be shipped to you via sea freight. Ports and receiving points in different regions will incur different shipping charges. It is recommended that you contact customer service to confirm address details and calculate shipping costs before placing an order.

Note:

1. In some countries we have DDP (Delivery Duty Paid) shipping, including the United States, Canada, Russia, Dubai, and some EU countries. If you need DDP shipping, contact online customer service. Without DDP country or normal Shipping, we help you to reduce your tax to make lower invoices. If you need this service, please tell us your requirements in advance.

2. We accept self-pick up your miners. Please confirm your arrival time and related information with us at least a day in advance.

Shipping Notice

For special shipping requests, please contact customer care. Please confirm your address before payment. If you enter the wrong address, please contact customer care promptly. We will contact logistics personnel to solve the problem. Apexto orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Taxes and Customs Duties

-Taxes
We help you reduce your tax burden by providing lower invoices.

-Customs Duties
Our products are sold by Apexto Mining and are exempt from all value-added taxes and customs duties. You are solely responsible for paying any applicable taxes and duties in accordance with your country’s laws and customs regulations. If a miner needs to be returned to Hong Kong, the client will be responsible for any additional shipping costs.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email containing the waybill number. You can also log in your account to check your waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your Apexto account and check “My Orders”

2. Contact Apexto customer care.

Inspection and Sign

As Apexto products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact customer care.

Once you (or someone else on your behalf) sign for the item, Apexto will consider your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list.

The notes are as follows:
1. The video is continuous, uninterrupted, with no editing, to ensure that the goods are clearly and completely presented in the camera.

2. The video must be complete and clearly reflect the courier note, SN code on the box, and other important information.

3. After unpacking the package, please check the item carefully to confirm that there is no problem with the item. And then you can end the video.

4. If there is a problem with the item, please show it in the video, and use words to explain.