Frequently Asked Questions

Apexto Technology Company Limited(Shenzhen Apexto Electronic Co., Ltd) are specialized in selling all kinds of miners. Our official website: www.apextomining.com. 

1. Apexto Technology Company Limited was registered in 2007 in Hongkong, we have been here for 13 years which you have to pay for. Shenzhen Apexto Electronic Co., Ltd was registered in 2010 in Shenzhen, which is a China company. But same boss.

2. Apexto company was more than 11 years golden Supplier at Alibaba till now. Pls.chk our alibaba website at www.apexto.com.cn or https://apexto.en.alibaba.com.
Our company has been verified onsite by world-leading inspection companyTÜV Rheinland in alibaba.
And also we are selling miners at Global Sources Website:
https://apextominers.manufacturer.globalsources.com

3. Shenzhen government had an interview of our company at Last year. Below is the video for your reference: http://static.scms.sztv.com.cn/ysz/zx/zw/78199025.shtml

4. https://720yun.com/vr/e0720w8gana
Via this link, you can have a virtual visit for Apexto.

5. Every product will be inspected before packing.The quality of products can be guaranteed.We have our own quality inspectors.

Office Location: 402-01, Building B2, Shanghe Industrial Park, Nanchang Road, Sanwei Community, Hangcheng Street, Bao ‘an District, Shenzhen City, Guangdong Province, China. 

Warehouse Location: Shenzhen &Hong Kong 

We will offer you very competitive prices.

We have built strong partnerships with manufacturers, which allows us to offer one of the most competitive prices on the market. So if you come across a machine you like, place your order quickly and we will keep it in stock for you.

Note: If you need to order a large quantity of machines, you can contact our sales staff and we will give you some discount.

We can mine Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred and Siacoin.

Way 1: Contact our sales staff directly, and we will answer any question you may have.

Way 2: You can check the profitability in the following website

https://www.f2pool.com/

Yes. Please let us know before you dismantle your machine. In your email, please tell us your order number, describe the problem and provide the serial number of the miner.

Please note that if you disassemble the miner without approval, the miner’s warranty will be voided.

Please make an initial inspection of the mining machine before operation. If you find anything that does not meet the specifications, please take pictures and contact us immediately.

When running an ASIC miner, make sure you have the right environmental conditions. Some smaller miners such as the Goldshell KD-box, Dogecoin Mini and other miners are built for use at home or in the office. However, if you are running a large ASIC miner at home, you need to make sure your machine is in a ventilated environment to prevent the miner from overheating.

Please tell us your budget and needs, and our sales team will provide you with the best reference for you to choose from.

Yes. Just register your account on the website and log in to place your order.

All orders placed once you’ve logged into your account, will show up on your account.

If however you placed an order without logging into your account first, it will not show in your main account and you will only be able to view each order separately. 

Please log in to your account on the website and look for order status next to your order number.

Firstly, please email us with your request to get the latest information about the inventory.

Secondly, if the product you are interested in is in futures, we will inform you of the arrival time. If you agree to the shipping time, then we will reserve the machine for you. If you cannot accept the delivery time or there is no stock of this type of miner in the market in the short term, we will recommend a miner in the same price range and performance.

If this happens,contact us immediately and we’ll re-activate your account. 

Yes. Our website has all the contact details of our sales staff. You can call our sales staff for inquiries and our sales staff will be at your service as soon as possible.

If creating an account is difficult for you, you can contact our sales staff directly to tell us the products you need to order, the number of products and the receipt information, and we will place the order for you and give you the corresponding invoice.

If you paid through Coinbase Commerce, orders not paid within 24 hours will be automatically cancelled. Don’t worry if you get this notification. Please contact us and we will resolve this issue for you.

If you are placing an order on the website, you can pay directly with cryptocurrency(Usdt,Bitcoin, Ethereum, Litecoin etc.).

If you need to pay by bank transfer, Alipay, West Union, etc., please contact sales staff for information.

We recommend doing so. As the price of mining machines fluctuates in the market, we recommend customers to pay in time so that we can keep the stock for you.

For in-stock mining machines, you need to pay in full.

For some pre-sale miners we support you to pay 50% to 80% deposit first. We will inform you of the final payment before delivery.

For bulk orders, please contact our sales staff for more payment options.

We do not require that you necessarily use a Coinbase account to make cryptocurrency payments for your orders. When making a payment, you can do so from any account in which you hold cryptocurrency account.

For machines that are in stock, we will send them out immediately and they will arrive in your country in approximately 5-10 business days.

For futures, the machine will be scheduled for shipment within 5 business days after the manufacturer releases the machine.

For used machines, the machine will be shipped out after we have thoroughly tested it to make sure there are no quality issues.

Yes. You will need to pay the appropriate customs fees once the goods arrive in your country, just contact your local logistics company directly to pay the fees. If you do not want to pay customs fees, we can provide you with an invoice for the low value of the goods.

All our miners are stored in our warehouses in Hong Kong and Shenzhen. We will choose the right shipping location for you according to your requirements.

We ship our products worldwide. And for countries that are more difficult to clear such as Thailand and Russia, we offer double-clearance tax lines and door-to-door services.