FAQ

 

 

 

Categories

  • Apextoming

  • Techinical Support

  • Orders

  • Payments

  • Shipment

Apextomining

Who are we?

Apexto Technology Company Limited(Shenzhen Apexto Electronic Co., Ltd) are specialized in selling all kinds of miners. Our official website: www.apextomining.com. 

1. Apexto Technology Company Limited was registered in 2007 in Hongkong, we have been here for 13 years which you have to pay for. Shenzhen Apexto Electronic Co., Ltd was registered in 2010 in Shenzhen, which is a China company. But same boss.

2. Apexto company was more than 11 years golden Supplier at Alibaba till now. Pls.chk our alibaba website at www.apexto.com.cn or https://apexto.en.alibaba.com.
Our company has been verified onsite by world-leading inspection companyTÜV Rheinland in alibaba.
And also we are selling miners at made-in-China website: https://apextominer.en.made-in-china.com
And also Global Sources Website:
https://apextominers.manufacturer.globalsources.com

3. Shenzhen government had an interview of our company at Last year. Below is the video for your reference: http://static.scms.sztv.com.cn/ysz/zx/zw/78199025.shtml

4. https://720yun.com/vr/e0720w8gana
Via this link, you can have a virtual visit for Apexto.

5. Every product will be inspected before packing.The quality of products can be guaranteed.We have our own quality inspectors.

Where are we?

Office Location: 402-01, Building B2, Shanghe Industrial Park, Nanchang Road, Sanwei Community, Hangcheng Street, Bao ‘an District, Shenzhen City, Guangdong Province, China. 

Warehouse Location: Shenzhen &Hong Kong 

What are the prices of our products?

We will offer very competitive prices.

On the one hand,we have built strong partnerships with manufacturers, which allows us to offer one of the most competitive prices on the market.

On the other hand, as the price of miner fluctuates a lot in the market, please contact our sales staff to get the latest price list of miner before placing an order, we will give you a cheaper price than the product price tag.

What cryptocurrencies can I mine with Apextomining's miners?

Our most popular miners mine Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred, Siacoin.

Technical Support

How can I check the profitability of a machine?

You can check the profitability of the machine in the following website:

https://www.f2pool.com/

If you have any questions, please feel free to ask our sales staff.

What power cable will I need for my miner?
All miners come with the original factory supplied power cable, so they are only suitable for use with Chinese power sockets.
 
However, power cable suitable for Europe, UK, USA or any other type can be purchased from us. Feel free to come in and we will assist you with your problem.
Should I contact Apextomining support team before disassembling the miner?

Of course. Please let us know before you dismantle your machine. In your email, please tell us your order number, describe the problem and provide the serial number of the miner.

Please note that if you disassemble the miner without approval, the miner’s warranty will be voided.

What should I do once I receive the miner?

Please make an initial inspection of the mining machine before operation. If you find anything that does not meet the specifications, please take pictures and contact us immediately.

What are the first mistakes that I should be wary of as a beginner miner?

When running an ASIC miner, make sure you have the right environmental conditions. Some smaller miners such as the Goldshell KD-box, Dogecoin Mini and other miners are built for use at home or in the office. However, if you are running a large ASIC miner at home, you need to make sure your machine is in a ventilated environment to prevent the miner from overheating.

What miner would you advise for a first miner ?

Please tell us your budget and needs, and our sales team will provide you with the best reference for you to choose from.

Orders

Can I pay for my order in person?

Yes. And please be sure to confirm with our sales staff before placing your order, regardless of the method of payment.

Will I see all my previous orders on my account?

Yes. Login to your account to check your past orders.

How can I check my order and shipping status?

Please log in to your account on the website and look for order status next to your order number.

Can I reserve a unit which is currently out of stock by paying for it in advance?

Firstly, please email us with your request to get the latest information about the inventory.
Secondly, if the product you are interested in is in futures, we will inform you of the arrival time. If you agree to the shipping time, then we will reserve the machine for you. If you cannot accept the delivery time or there is no stock of this type of miner in the market in the short term, we will recommend a miner in the same price range and performance.

What should I do when I can't log in to my account with my email address?

If this happens,contact us immediately and we’ll re-activate your account. 

Can I place an order over the phone?

Yes. Our website has all the contact details of our sales staff. You can call our sales staff for inquiries and our sales staff will be at your service as soon as possible.

Can I place an order without making an account?

If creating an account is difficult for you, you can contact our sales staff directly to tell us the products you need to order, the number of products and the receipt information, and we will place the order for you and give you the corresponding invoice.

Why does the order status show that my order was cancelled?

If you paid through Coinbase Commerce, orders not paid within 24 hours will be automatically cancelled.
Don’t worry if you get this notification. Please contact us and we will resolve this issue for you.

Payment

What payment method we support?

 Cryptocurrency (Usdt,Bitcoin, Ethereum, Litecoin etc.).Bank transfer. Alipay. West Union. 

Do I have to pay for my order at the time of placing the order?

We recommend doing so. Since the price of mining machines fluctuates a lot in the market, we advise our customers to pay in time to avoid further losses.

Can I pay for my order in instalments?

We support installment payment, you need to pay 60% of the purchase price when you place the order, and the rest of the purchase price can be paid before delivery.

Do I need a Coinbase commerce account to pay with cryptocurrency?

We do not require that you necessarily use a Coinbase account to make cryptocurrency payments for your orders. When making a payment, you can do so from any account in which you hold cryptocurrency account.

Shipment

How long will it take for an order to ship?
For machines that are in stock, we will send them out immediately and they will arrive in your country in approximately 5-10 business days.
 
For futures, the machine will be scheduled for shipment within 5 business days after the manufacturer releases the machine.
 
For used machines, the machine will be shipped out after we have thoroughly tested it to make sure there are no quality issues.
Will there be any customs or duty fees to be paid upon receipt of the order?

Yes. You will need to pay the appropriate customs fees once the goods arrive in your country, just contact your local logistics company directly to pay the fees. If you do not want to pay customs fees, we can provide you with an invoice for the low value of the goods.

Where are you shipping all orders from?

All our miners are stored in our warehouses in Hong Kong and Shenzhen. We will choose the right shipping location for you according to your requirements.

Which countries do we ship to?

We ship our products worldwide. And for countries that are more difficult to clear such as Thailand and Russia, we offer double-clearance tax lines and door-to-door services.