Frequently Asked Questions

Whether you are new to cryptocurrency or an experienced miner adding the latest releases to your existing mining farm, our team is here to assist you along the way.

 

Featured FAQs

What are the prices of our products?

We will offer you very competitive prices.

We have built strong partnerships with manufacturers, which allows us to offer one of the most competitive prices on the market. So if you come across a machine you like, place your order quickly and we will keep it in stock for you.

Note: If you need to order a large quantity of machines, you can contact our sales staff and we will give you some discount.

Can I reserve a unit which is currently out of stock by paying for it in advance?

Firstly, please email us with your request to get the latest information about the inventory.

Secondly, if the product you are interested in is in futures, we will inform you of the arrival time. If you agree to the shipping time, then we will reserve the machine for you. If you cannot accept the delivery time or there is no stock of this type of miner in the market in the short term, we will recommend a miner in the same price range and performance.

How can I check the profitability of a machine?

Way 1: Contact our sales staff directly, and we will answer any question you may have.

Way 2: You can check the profitability in the following website

https://www.f2pool.com 

What payment method we support?

If you are placing an order on the website, you can pay directly with cryptocurrency(Usdt,Bitcoin, Ethereum, Litecoin etc.).

If you need to pay by bank transfer, Alipay, West Union, etc., please contact sales staff for information.

Apextomining

Who are we?

Apexto Technology Company Limited(Shenzhen Apexto Electronic Co., Ltd) are specialized in selling all kinds of miners. Our official website: www.apextomining.com. 

1. Apexto Technology Company Limited was registered in 2007 in Hongkong, we have been here for 13 years which you have to pay for. Shenzhen Apexto Electronic Co., Ltd was registered in 2010 in Shenzhen, which is a China company. But same boss.

2. Apexto company was more than 11 years golden Supplier at Alibaba till now. Pls.chk our alibaba website at www.apexto.com.cn or https://apexto.en.alibaba.com.
Our company has been verified onsite by world-leading inspection companyTÜV Rheinland in alibaba.
And also we are selling miners at Global Sources Website:
https://apextominers.manufacturer.globalsources.com

3. Shenzhen government had an interview of our company at Last year. Below is the video for your reference: http://static.scms.sztv.com.cn/ysz/zx/zw/78199025.shtml

4. https://720yun.com/vr/e0720w8gana
Via this link, you can have a virtual visit for Apexto.

5. Every product will be inspected before packing.The quality of products can be guaranteed.We have our own quality inspectors.

Where are we?

Office Location: 402-01, Building B2, Shanghe Industrial Park, Nanchang Road, Sanwei Community, Hangcheng Street, Bao ‘an District, Shenzhen City, Guangdong Province, China. 

Warehouse Location: Shenzhen &Hong Kong 

What are the prices of our products?

We will offer you very competitive prices.

We have built strong partnerships with manufacturers, which allows us to offer one of the most competitive prices on the market. So if you come across a machine you like, place your order quickly and we will keep it in stock for you.

Note: If you need to order a large quantity of machines, you can contact our sales staff and we will give you some discount.

What cryptocurrencies can I mine with Apextomining's miners?

We can mine Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred and Siacoin.

Technical Support

How can I check the profitability of a machine?

Way 1: Contact our sales staff directly, and we will answer any question you may have.

Way 2: You can check the profitability in the following website

https://www.f2pool.com/

What power cable will I need for my miner?
All miners come with the original factory supplied power cable, so they are only suitable for use with Chinese power sockets.
 
However, power cable suitable for Europe, UK, USA or any other type can be purchased from us. 
Should I contact Apextomining support team before disassembling the miner?

Yes. Please let us know before you dismantle your machine. In your email, please tell us your order number, describe the problem and provide the serial number of the miner.

Please note that if you disassemble the miner without approval, the miner’s warranty will be voided.

What should I do once I receive the miner?

Please make an initial inspection of the mining machine before operation. If you find anything that does not meet the specifications, please take pictures and contact us immediately.

What are the first mistakes that I should be wary of as a beginner miner?

When running an ASIC miner, make sure you have the right environmental conditions. Some smaller miners such as the Goldshell KD-box, Dogecoin Mini and other miners are built for use at home or in the office. However, if you are running a large ASIC miner at home, you need to make sure your machine is in a ventilated environment to prevent the miner from overheating.

What miner would you advise for a first miner ?

Please tell us your budget and needs, and our sales team will provide you with the best reference for you to choose from.

Orders

Can I pay for my order in person?

Yes. Just register your account on the website and log in to place your order.

Will I see all my previous orders on my account?

All orders placed once you’ve logged into your account, will show up on your account.

If however you placed an order without logging into your account first, it will not show in your main account and you will only be able to view each order separately. 

How can I check my order and shipping status?

Please log in to your account on the website and look for order status next to your order number.

Can I reserve a unit which is currently out of stock by paying for it in advance?

Firstly, please email us with your request to get the latest information about the inventory.

Secondly, if the product you are interested in is in futures, we will inform you of the arrival time. If you agree to the shipping time, then we will reserve the machine for you. If you cannot accept the delivery time or there is no stock of this type of miner in the market in the short term, we will recommend a miner in the same price range and performance.

What should I do when I can't log in to my account with my email address?

If this happens,contact us immediately and we’ll re-activate your account. 

Can I place an order over the phone?

Yes. Our website has all the contact details of our sales staff. You can call our sales staff for inquiries and our sales staff will be at your service as soon as possible.

Can I place an order without making an account?

If creating an account is difficult for you, you can contact our sales staff directly to tell us the products you need to order, the number of products and the receipt information, and we will place the order for you and give you the corresponding invoice.

Why does the order status show that my order was cancelled?

If you paid through Coinbase Commerce, orders not paid within 24 hours will be automatically cancelled. Don’t worry if you get this notification. Please contact us and we will resolve this issue for you.

Payment

What payment method we support?

If you are placing an order on the website, you can pay directly with cryptocurrency(Usdt,Bitcoin, Ethereum, Litecoin etc.).

If you need to pay by bank transfer, Alipay, West Union, etc., please contact sales staff for information.

Do I have to pay for my order at the time of placing the order?

We recommend doing so. As the price of mining machines fluctuates in the market, we recommend customers to pay in time so that we can keep the stock for you.

Can I pay for my order in instalments?

For in-stock mining machines, you need to pay in full.

For some pre-sale miners we support you to pay 50% to 80% deposit first. We will inform you of the final payment before delivery.

For bulk orders, please contact our sales staff for more payment options.

Do I need a Coinbase commerce account to pay with cryptocurrency?

We do not require that you necessarily use a Coinbase account to make cryptocurrency payments for your orders. When making a payment, you can do so from any account in which you hold cryptocurrency account.

Shipment

How long will it take for an order to ship?

For machines that are in stock, we will send them out immediately and they will arrive in your country in approximately 5-10 business days.

For futures, the machine will be scheduled for shipment within 5 business days after the manufacturer releases the machine.

For used machines, the machine will be shipped out after we have thoroughly tested it to make sure there are no quality issues.

Will there be any customs or duty fees to be paid upon receipt of the order?

Yes. You will need to pay the appropriate customs fees once the goods arrive in your country, just contact your local logistics company directly to pay the fees. If you do not want to pay customs fees, we can provide you with an invoice for the low value of the goods.

Where are you shipping all orders from?

All our miners are stored in our warehouses in Hong Kong and Shenzhen. We will choose the right shipping location for you according to your requirements.

Which countries do we ship to?

We ship our products worldwide. And for countries that are more difficult to clear such as Thailand and Russia, we offer double-clearance tax lines and door-to-door services.